Not all situations require solutions.
Sometimes people just want to be heard.
You have two ears and one mouth.
If somebody comes to you with a challenge, carefully ask more questions.
People accept answers better when they arrive at it themselves. Sound-boarding gives people a moment to process out loud and see their own absurdity. But don’t mock or be annoying. Seek motive, clarification and confirmation.
Speak simply and clearly to be understood.
Unnecessary, sophisticated lingo and acronyms lacks confidence. It prioritizes flex over clarity.
Step outside of your body/mind.
Remove yourself from your ego and your emotions. See yourself as an outsider.
*Sigh* Breathe.
People who are stressed, angry or defensive talk fast. Very fast. Sometimes they snowball and can’t calm down on their own. It’s important to facilitate a breather. And sometimes it starts with you. Take a breathe. Slow your roll. And remember to watch your own pace.
Patience.
If you provide people the opportunity to talk long enough, they will reveal everything.
When you assume you make an ASS of U and ME.
Confirm before you react.
HAIL to greet and acclaim enthusiastically
- Honesty – be clear and straight
- Authenticity – be yourself
- Integrity – be your word
- Love – wish them well
— Julian Treasure, How to speak so that people want to listen.
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